Refund policy

Return Policy

We take great pride in providing high-quality hair products and excellent service to our customers. To ensure transparency and satisfaction, please carefully review our return policy:

Eligibility for Returns

We accept returns only under the following circumstances:

  1. Defective Products: If the product is damaged or defective upon receipt.
  2. Incorrect Item: If the product you receive is significantly different from what was advertised (e.g., wrong style, length, or product type).

Important Notes

  • Color Variations: Please note that product colors may appear slightly different due to lighting and screen resolution. Such variations do not qualify as defects or grounds for a return.
  • Condition of Returned Items: Products must be unused, no product applied, lace not cut, in their original packaging, and in the same condition as received.

Return Process

  1. Contact Us:

     Notify us within 24hrs of receiving it by sending a direct message to our Instagram page, @glamceeshairs. Be sure to include your order number, a detailed explanation of the issue, and clear photos and videos of the product to help us assess your request promptly.

  2. Approval:

    Once your return request has been reviewed and approved, we will provide detailed instructions for returning the item. Please note that the return must be received within 5 days of the parcel’s delivery date. The 5 days period begins on the day the parcel was delivered to you, as confirmed by the tracking information, and not from the date the complaint or return request was submitted.

  3. Refund or Replacement: 

    Upon receipt of the returned product, we will carry out an inspection to ensure it meets our return requirements. If the item qualifies, we will proceed with either a replacement or a refund, depending on your preference. Please allow a few business days for the inspection and processing to be completed.

Exclusions

  • We do not accept returns for reasons unrelated to product defects or incorrect orders (e.g., doesn’t look good on me, change of mind).
  • Custom or personalized orders are non-returnable ( e.g glueless wig )

  • We do not accept returns or offer refunds due to cap size or fit issues.Our ready-to-ship wigs are available in a standard medium cap size only.
    Please refer to our Terms of Service for further information.

Thank you for choosing GlamCee's Hairs. If you have any questions or concerns, feel free to reach out to us at glamceehairs286@gmail.com